{"id":11139,"date":"2021-09-21T06:14:15","date_gmt":"2021-09-21T06:14:15","guid":{"rendered":"https:\/\/test.uploadbook.com\/syscom\/?p=11139"},"modified":"2022-05-12T14:38:08","modified_gmt":"2022-05-12T14:38:08","slug":"employee-spotlight-felix","status":"publish","type":"post","link":"https:\/\/test.uploadbook.com\/syscom\/ja\/employee-spotlight-felix\/","title":{"rendered":"SYSCOM\u3067\u6d3b\u8e8d\u3059\u308b\u793e\u54e1\u305f\u3061\uff1aFelix Khor\u3055\u3093"},"content":{"rendered":"

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SYSCOM \u3067\u6d3b\u8e8d\u3059\u308b\u793e\u54e1\u305f\u3061<\/h6>\n

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SYSCOM \u6b74 8 \u5e74<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=”pb-80 padding-box padding-full-left”][vc_column][vc_column_text]Meet Felix Khor, Assistant Manager SYSCOM Global Solutions\u2019 Security Operations Center<\/a> in New York. He grew up in Chinatown, lives in Brooklyn, and joined SYSCOM as a Systems Engineer right after graduating from his alma mater, Stony Brook University.<\/p>\n

And for the past eight years, he\u2019s been one of SYSCOM\u2019s secret weapons. So secret, in fact, that even he doesn\u2019t know it.<\/p>\n

Drawn to computers from a young age, Felix picked Computer Science as a major all the way back in high school so he could \u201cbe a coding monkey, sitting behind my desk typing at a keyboard.\u201d For a self-proclaimed introvert who claims to not like talking to people, it sounded like a dream career. \u201cI thought I could just work on a computer all day and not have to talk to anybody for 30-40 years until I retired.\u201d<\/p>\n

So why is SYSCOM sending him across the country and even overseas to interface with clients and talk to new customers?[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”pb-80 padding-box padding-full-left”][vc_column][vc_single_image image=”11004″ img_size=”full” vc_none_hover_effect=””][\/vc_column][\/vc_row][vc_row el_class=”pb-120 padding-box padding-full-left”][vc_column][vc_column_text]\u201cI was originally never meant to be hired,\u201d says Felix, with a laugh. \u201cI was fresh out of college and they were looking for somebody more experienced, and my interview… wasn\u2019t so great.\u201d But someone at SYSCOM saw something in him, and took a chance. \u201cI could\u2019ve worked for one company, let\u2019s say a bank, and just done PCs all day. Just talked to the same people, like my boss and whoever else, and I never would have talked to anybody else ever again. I don\u2019t think that would\u2019ve been the same experience.\u201d<\/p>\n

As an integral part of the Security Operations Center<\/a>, Felix has come to understand the importance of knowing the ins and outs of each client\u2019s business. Without a specialized managed SOC service catered to a client’s specific needs like the one Felix and his team provides, companies leave themselves open to attack and theft. But thanks to their always-on monitoring, assessment, escalation and reporting, his clients rest easy knowing someone who understands their business is on the case.<\/p>\n

For Felix, the key to his success has been the breadth of experience he\u2019s gained working for multiple clients across different industries. \u201cIn order for IT to work properly, you have to know about that particular company. You need to know the client\u2019s industry. What works for one company won\u2019t work for another.\u201d Treating a factory that works with dangerous chemicals like a factory that makes car parts could lead to damages or dangerous spills, for example. \u201cIt expanded my horizon and my vision. I can look into things and question them. I can ask, \u2018Is this actually the best way? Can we do it better?\u2019\u201d[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”pt-120 pb-120 padding-box padding-full-left gray-d0-bg”][vc_column][vc_column_text]<\/p>\n

In order for IT to work properly, you need to know more than IT. You need to know the client\u2019s industry.<\/h2>\n

[\/vc_column_text][vc_column_text]<\/p>\n

Felix Khor<\/h4>\n

Assistant Manager, Security Operations Center[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”pt-120 pb-40 padding-box padding-full-left”][vc_column][vc_column_text]That curiosity and broad, general knowledge across multiple industries\u2014as opposed to deep but constrained expertise within one\u2014has given Felix a confidence and easy relatability that has made him a crucial asset. He can get along with anyone, is eager to learn something new about everything, and already knows IT better than the back of his hand. It enables him to dive fully into unfamiliar situations (even when he doesn\u2019t know the language), learn on his feet, and figure out what solution a client actually needs\u2014instead of what he should sell them on.[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”padding-box padding-full-left”][vc_column width=”7\/12″ el_class=”first-column” offset=”vc_hidden-md vc_hidden-sm”][vc_single_image image=”11010″ img_size=”full” vc_none_hover_effect=””][\/vc_column][vc_column width=”5\/12″ offset=”vc_hidden-md vc_hidden-sm”][vc_column_text]Leading with solutions instead of sales pitches is key to the SYSCOM approach, and Felix has run with it. \u201cI\u2019m able to come up with the actual solution, not just a prescribed one. I look at things from a human perspective, not just IT. I try to see what they’re struggling with, and help them along the way.\u201d Process and documentation are important, of course, but in Felix\u2019s view, they can obstruct progress at bigger outfits. \u201cBig companies have more structures in place, so they\u2019re not as flexible as we are. SYSCOM can make decisions on the fly, without waiting for politics or red tape. I diagnose a problem, present a plan, and do it.\u201d<\/p>\n

At the heart of this solutions-focused approach is what drives the entire SYSCOM business: trust.[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”padding-box padding-full-left”][vc_column offset=”vc_hidden-md vc_hidden-sm” el_class=”pt-40 pb-60″][vc_column_text]Building trust between engineers and clients and protecting that trust, even at the expense of more sales or bigger profits, is what sets us apart. It\u2019s why, in an industry with an average customer retention of a few years, SYSCOM has maintained ongoing client partnerships for 10 years or more. And it\u2019s engineers like Felix\u2014engineers that make up over 70% of our entire workforce\u2014that enable us to be this nimble, reliable, and trustworthy.<\/p>\n

As we discussed the past, Felix also looked to the future. \u201cWe have untapped markets we can get into. SYSCOM being responsible and talking to customers on a human level breaks down a lot of barriers other companies would have.\u201d He even has an eye on where he might be best used within the company, too. \u201cI\u2019m not a part of the future business team, but I hope to be. I miss being able to interface and talk with people. COVID has taken that away, for now.\u201d<\/p>\n

He\u2019s still realizing what a strength his appetite for new experiences and people is. \u201cI don\u2019t see my ability to relate to people as a strength, I just see it as normal, everyday conversation.\u201d<\/p>\n

In an industry inundated with sales and short on solutions, the ability to simply talk to people in a friendly way about innovative products\u2014and to get them to naturally trust you\u2014isn\u2019t just a strength. It\u2019s a company\u2019s future.[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”padding-box padding-full-left”][vc_column width=”1\/2″ el_class=”first-column” offset=”vc_hidden-lg vc_col-md-5 vc_hidden-xs”][vc_single_image image=”11016″ img_size=”full” vc_none_hover_effect=””][\/vc_column][vc_column width=”1\/2″ offset=”vc_hidden-lg vc_col-md-7 vc_hidden-xs”][vc_column_text]Leading with solutions instead of sales pitches is key to the SYSCOM approach, and Felix has run with it. \u201cI\u2019m able to come up with the actual solution, not just a prescribed one. I look at things from a human perspective, not just IT. I try to see what they’re struggling with, and help them along the way.\u201d Process and documentation are important, of course, but in Felix\u2019s view, they can obstruct progress at bigger outfits. \u201cBig companies have more structures in place, so they\u2019re not as flexible as we are. SYSCOM can make decisions on the fly, without waiting for politics or red tape. I diagnose a problem, present a plan, and do it.\u201d[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”pb-60 padding-box padding-full-left”][vc_column offset=”vc_hidden-lg vc_hidden-xs” el_class=”pt-40 pb-60″][vc_column_text]At the heart of this solutions-focused approach is what drives the entire SYSCOM business: trust. Building trust between engineers and clients and protecting that trust, even at the expense of more sales or bigger profits, is what sets us apart. It\u2019s why, in an industry with an average customer retention of a few years, SYSCOM has maintained ongoing client partnerships for 10 years or more. And it\u2019s engineers like Felix\u2014engineers that make up over 70% of our entire workforce\u2014that enable us to be this nimble, reliable, and trustworthy.<\/p>\n

As we discussed the past, Felix also looked to the future. \u201cWe have untapped markets we can get into. SYSCOM being responsible and talking to customers on a human level breaks down a lot of barriers other companies would have.\u201d He even has an eye on where he might be best used within the company, too. \u201cI\u2019m not a part of the future business team, but I hope to be. I miss being able to interface and talk with people. COVID has taken that away, for now.\u201d<\/p>\n

He\u2019s still realizing what a strength his appetite for new experiences and people is. \u201cI don\u2019t see my ability to relate to people as a strength, I just see it as normal, everyday conversation.\u201d<\/p>\n

In an industry inundated with sales and short on solutions, the ability to simply talk to people in a friendly way about innovative products\u2014and to get them to naturally trust you\u2014isn\u2019t just a strength. It\u2019s a company\u2019s future.[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”pt-5per mt-120 padding-box padding-full-left gray-d0-bg”][vc_column][vc_column_text el_class=”pb-60″]<\/p>\n

All Employee
\nSpotlight Pages<\/h2>\n

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