{"id":12147,"date":"2022-03-01T20:30:26","date_gmt":"2022-03-01T20:30:26","guid":{"rendered":"https:\/\/test.uploadbook.com\/syscom\/?p=12147"},"modified":"2022-03-02T14:59:39","modified_gmt":"2022-03-02T14:59:39","slug":"employee-spotlight-sui-lau","status":"publish","type":"post","link":"https:\/\/test.uploadbook.com\/syscom\/en\/employee-spotlight-sui-lau\/","title":{"rendered":"Employee Spotlight: Sui Lau"},"content":{"rendered":"

[vc_row el_class=”pt-80 pb-80 padding-box padding-full-left”][vc_column][vc_column_text]<\/p>\n

FEATURED EMPLOYEE<\/h6>\n

How Sui Lau\u2019s Tireless Drive Makes SYSCOM Better<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”pb-80 padding-box padding-full-left hide-mobile columns-vertical-center”][vc_column][vc_row_inner equal_height=”yes” cms_row_inner_overflow=”” el_id=”rounded-image desktop-view”][vc_column_inner el_class=”vertical-center” width=”1\/2″][vc_single_image image=”12151″ img_size=”syscom_image_rounded” vc_none_hover_effect=””][\/vc_column_inner][vc_column_inner el_class=”vertical-center” width=”1\/2″][vc_column_text]<\/p>\n\n\n\n\n\n\n\n\n
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Role:<\/h4>\n<\/td>\n

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Project Manager<\/p>\n<\/td>\n<\/tr>\n

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Division:<\/h4>\n<\/td>\n

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ESI (Enterprise System Integration)<\/p>\n<\/td>\n<\/tr>\n

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Location:<\/h4>\n<\/td>\n

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NY Office<\/p>\n<\/td>\n<\/tr>\n

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Expertise:<\/h4>\n<\/td>\n

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Waterfall and Agile methodology, procurement<\/p>\n<\/td>\n<\/tr>\n

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Experience:<\/h4>\n<\/td>\n

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7 years at SYSCOM<\/p>\n<\/td>\n<\/tr>\n

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Hobbies:<\/h4>\n<\/td>\n

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Digital art<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_mask_bg=”” row_arrow=”” el_class=”pb-30 padding-box padding-full-left display-mobile”][vc_column width=”1\/2″ el_class=”first-column”][vc_row_inner][vc_column_inner el_class=”mb-20″][vc_single_image image=”12151″ img_size=”syscom_image_rounded” vc_none_hover_effect=””][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/2″][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
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Role<\/h4>\n<\/td>\n<\/tr>\n

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Project Manager<\/p>\n<\/td>\n<\/tr>\n

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Division:<\/h4>\n<\/td>\n<\/tr>\n

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ESI<\/p>\n<\/td>\n<\/tr>\n

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Location:<\/h4>\n<\/td>\n<\/tr>\n

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NY Office<\/p>\n<\/td>\n<\/tr>\n

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Expertise:<\/h4>\n<\/td>\n<\/tr>\n

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Waterfall and Agile methodology, procurement<\/p>\n<\/td>\n<\/tr>\n

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Experience:<\/h4>\n<\/td>\n<\/tr>\n

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7 years at SYSCOM<\/p>\n<\/td>\n<\/tr>\n

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Hobbies:<\/h4>\n<\/td>\n<\/tr>\n

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Digital art<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=”pb-80 padding-box padding-full-left”][vc_column][vc_column_text]When Sui Lau started at SYSCOM Global Solutions in 2014, being a Project Manager on the ESI team wasn\u2019t her goal. She was an associate on the Sales-Operations team for six years first, learning valuable skills. \u201cSales operation was a great learning opportunity,\u201d says Sui. \u201cI gained first-hand experience maintaining vendor relations and developed my communication and coordination skills.\u201d Those fundamental skills, combined with her artistic nature (she studied design and sculpture in school), helped her understand the needs of the person behind the lead. As a sculptor, she knows how to envision an end state and work with the material in front of her to bring that vision to life. And as a procurement manager, she learned how to not just close a sale, but begin a long-term partnership that would continue to reap benefits for both parties for years to come.<\/p>\n

That work inspired her to make a change. She wanted to go farther than the close of a sale\u2014she wanted to work with those clients, understand their problems, and help solve them. Much like a client\u2019s needs and goals evolve, so too were Sui\u2019s. And just as Sui wanted to navigate her clients\u2019 shifting needs alongside them, she found that SYSCOM wanted to do the same with her. \u201cSYSCOM has been so willing to invest\u201d in her career, according to Sui. \u201cThey encouraged me to pursue a Project Management certificate and enrolled me in classes, and want me to learn more about the technical side as well. And the more I learn, the more interesting it all becomes.\u201d[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”pb-80 padding-box padding-full-left”][vc_column][vc_single_image image=”12153″ img_size=”syscom_image_center” vc_none_hover_effect=””][\/vc_column][\/vc_row][vc_row el_class=”pb-120 padding-box padding-full-left”][vc_column][vc_column_text]Helping talented team members learn and grow as their career goals change has proven beneficial to SYSCOM and our workforce time and time again. It\u2019s far better to be flexible and help our staff navigate that process than to lose talent to career shifts. Not only do we keep that experience in-house, we find that the workers we do help end up even more committed to our team. For Sui, \u201cthat flexibility is very beneficial, both to young people and to people looking to make a shift.\u201d She sees a future here. \u201cI can build something here. I can have opportunity here.\u201d<\/p>\n

It also influences how Sui approaches her own projects, too. For example, when strategizing and implementing IT security solutions, she says: \u201cI don’t believe we will ever have a \u2018fully secure\u2019 system.\u201d A good IT partner has to understand it\u2019s not a one-time solution, but \u201ca continuous learning process. The same way we have defenders, we\u2019ll always have people trying to break in.\u201d Just as keeping a talented employee happy is an ongoing process requiring communication, listening, and collaboration, so too is securing a client\u2019s IT stack.[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”pt-120 pb-120 padding-box padding-full-left gray-d0-bg”][vc_column][vc_column_text]<\/p>\n

Improvement is a continuous process
\nthat never ends.<\/h2>\n

[\/vc_column_text][vc_column_text]<\/p>\n

Sui Lau<\/h4>\n

Project Manager[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”pt-120 pb-80 padding-box padding-full-left”][vc_column][vc_column_text]Sui focuses on learning what she doesn\u2019t know or can\u2019t control first, and builds her projects\u2019 strategies around that. In a recent project, her team had to replace expired hardware for an end user in another state. While it\u2019s a service SYSCOM has done countless times before, the pandemic threw her a unique curveball: no one on her team could physically be on site to install the set up. They had to innovate, figure out what they had available to them, and work to solve for the rest.<\/p>\n

\u201cDue to travel limitations, we had to complete the task remotely,\u201d says Sui. \u201cWe had to use a different communication approach, planning protocol, and diagram structures. I was excited, but unsure how we\u2019d pull it off.\u201d The key was to figure out how to simplify the process so that the end user could do it without shouldering too much of the load themselves. \u201cIt was a smaller project, but we communicated extensively, provided detailed diagrams, and put together a step by step guide. We made it as simple as putting together a bookshelf you got from the store.\u201d
\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”pb-80 padding-box padding-full-left”][vc_column][vc_single_image image=”12155″ img_size=”syscom_image_center” vc_none_hover_effect=””][\/vc_column][\/vc_row][vc_row el_class=”pb-120 padding-box padding-full-left”][vc_column][vc_column_text]\u201cWe weren\u2019t making this guide for people like us, who do this kind of thing regularly. We were making it for someone who has no familiarity with this, someone who pays people like us to do it.\u201d They went out of their way to address any questions and avoid as much human error as possible\u2014and in the end, it worked. \u201cIn the current climate, we have to be innovative in how we provide our services without compromising quality. I would love to do this more in the future: implementing creative approaches to each project, so it\u2019s not just one method, or one set of steps.\u201d<\/p>\n

In a world of technology that\u2019s progressing at an ever-increasing rate, we need more people like Sui\u2014not just a tech expert, but someone who can bridge divides and facilitate communication. Sui sums it up very simply: \u201cImprovement is a continuous process that never ends, and lines of communication need to remain respectful and open.\u201d<\/p>\n

It works for Sui as a Project Manager and it works for SYSCOM as a global provider of IT solutions. And maybe, it could work for all the rest of us, too.<\/p>\n

 <\/p>\n

Please check out TAM page<\/a> for ESI team’s offerings or contact us<\/a> if you want to consult with the ESI team.[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”pt-5per mt-120 padding-box padding-full-left gray-d0-bg”][vc_column][vc_column_text el_class=”pb-60″]<\/p>\n

All Employee
\nSpotlight Pages<\/h2>\n

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