Flexible Support Hours by a Dedicated IT Team of Multilingual Engineers
We clean up your IT tickets, support your team on all tech implementation, and fix your recurring IT issues — right from our offices in NYC, LA, Silicon Valley and/or Tokyo with a single contact to our Global IT Call Center in New York City.
Authorized main contacts or end users can directly contact our Call Center to create a ticket by a single email or phone call and we will assign the team to handle your requests right away, no matter if it’s a system problem, service request, or just a simple Q&A.
Global IT Call Center Features
Multilingual / Multicultural Support
Our support team includes multilingual engineers who speak English, Spanish, Japanese, Chinese, Korean, Russian, and more, as well as know the corporate culture in each country.
Flexible Support Hours
We can support 24/7, 8/5, 12/5 depending on your needs.
Dedicated Team Support with Escalation Capability
We assign your company a dedicated team so we can build an in-depth knowledge of your IT needs. If required, the assigned team will work with Level-2 engineers specialized in each field, such as server, network, voice, database, or application.
Multiple IT Support Services. One Company.
We’re a world-class, people-focused IT support services company with highly skilled technical experts available on-demand to assist your business, on-site or remotely, with everything from help desk duties to the full spectrum of IT operations.
News &
Resources
Employee Spotlight: Hector Melo
- May 29, 2024
Cybersecurity Minute by SOC Team ③
- May 3, 2024
End of Hosting Service Announcement 12/31/2024
- April 11, 2024