What is Augmented Reality (AR)?
Augmented Reality is a digitally-enhanced version of reality, which is created by overlaying information on an image in real time. It can increase effiency and quality on jobs. This technology can be used on your smart phones, tablets, and PCs in addition to AR goggles. A good example of AR is Pokemon Go, which created a social phenomenon a few years ago.
Most of us know how inefficient it is to cook while holding a mobile phone in one hand. Similarly, it is extremely difficult to work with one hand for repair/maintenance/manufacturing work. AR technology is most-effective in these type of environments when it’s used to share information hands-free with AR Goggles.
What is Mixed Reality (MR)?
Mixed Reality (MR) is a hybrid of AR technology, and VR technology. The major difference between MR and AR is that MR allows you to interact with objects made with light and sound that appear in the real worl around you. Microsoft’s HoloLens uses MR, which allows people to do things like grab a digital file from a virtual file cabinet or access and view documentation in the real-world environment.
AR and MR Application Examples
Customer Service
(remote support/training)
AR can provide instructions for highly-technical projects with non-experts such as sales staff, new employees, and customers. One of the ways it does this is by sharing virtual files and videos with them.
Employee turnover is high in the U.S, which makes difficult to retain employees with lots of experience. AR can be used as an OJT tool for new employees and employees with no experience.
Writing instructions directly in a video makes it possible to communicate smoothly across language barriers.
AR technology helps reduce company travel expenses while maintaining service quality and speeding up response time.
Manufacturing & Logistics
(Making work at a factory/storage space efficient)
AR can help companies find business files and documents faster. Everyone forgets where their keys are from time to time. The same type of thing can happen in factories and storage areas. With AR glasses, you can quickly locate the item or information you are looking for.
AR glasses make it possible to display documents such as maintenance documents and production procedures hand free. This can increase the efficiency of work.
RPA Suitable Tasks
What Remote Support makes possible:
- 1Tansfer knowledge about highly-specialized operations fast.
- 2Reduce travel expenses for services and training.
- 3Respond quickly to business opportunities.
- 4Reduce time and labor expenses.
Increase Work Efficiency
- 1Obtain necessary information in real time.
- 2Lean new skills and read directions hands free. (In case of AR goggles being used)
- 3Turn any space into the workspace to increase work efficiency. (In case of mixed reality being used)
Mixed Reality for Dynamics 365
Tool to Support Remote Work
Dynamics 365 Remote Assist is a mixed-reality remote-assistance solution that enables remote collaboration in real-time with on-site employees during manufacturing or maintenance work. To get the most out of Remote Assist you can use Microsoft HoloLens, which is a mixed-reality device. It lets workers share what they’re working on hands-free and in real-time.
Full Support in Real-Time for Difficult Problems
Remote Assist and HoloLens combine to strengthen your support system. Together, they allow for remote collaboration with experts to resolve complicated issues.
Significantly Improve Productivity and Expand your Range of Support
Use video calls, screenshots and annotations to increase the quality of remote inspectionsm reduce costs, and support delays while minimizing onsite visits.
Access Essential Data Hands Free and While You Work
Micosoft HoloLens can be connected to Dynamics 365 Field Service and used during onsite repairs and maintenance work to display work order details and related materials in real space. This allows workers to compare documents and proceed efficiently.
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June 20, 2024 2:00 pm
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